Once the survey is complete, you'll receive your incentive within 2 to 6 weeks. If it takes longer, something has probably gone wrong. Send us an email at incentives@consumerhouse.be and we'll resolve the issue quickly.
Every survey has different criteria. Sometimes we’re looking for specific age groups, regions, or shopping habits. If your profile doesn’t match the criteria at that time, you won’t be eligible, but that may change for a future study.
Yes, that's no problem. Please send your available times on the test day to support@consumerhouse.be, and we'll reschedule you for another time.
Of course, we understand that sometimes things don't work out. Please send an email to support@consumerhouse.beas soon as possible. That way, we can schedule someone else in a timely manner. We'll process the cancellation right away and hope to see you at our next market research study!
Yes! For every person you refer who actually participates in a survey, you’ll receive €5. You can refer people in 4 steps through your account at onderzoeken-consumerhouse.be: log in > go to “My Account” > click the invitation button > and you’re done!
